Dear Mark,
I brought my Rav4 to you to check my transmission. You gave me the Technical Bulletin #1026 stating that my power-train control module was under warranty for 8 years or 80,000 miles. I called Toyota Consumer Affairs. After long patient discussions, they replaced the computer.
I’m writing to thank you. I’m living on a disability fixed income. It was very considerate of you to give me the information. I really appreciate your kindness.
Sincerely,
Rhonda D.
January 6, 2010
Dear Mr. Llewellyn,
Just a short note of thanks to you and your staff for going beyond the “call of duty” to find a perplexing electrical problem on my car. I fully realize this is not a repair that Leon’s generally performs which makes it all the more appreciative to me. My compliments also to Omar for his trouble-shooting expertise. Rest assured any of my transmission work in the future will be directed to Leon’s. You run a “class act” there.
G. Gawlik
August 10, 2009
Dear Chad,
Thank you for your commitment to get the job done right and to please the customer. When I wanted an improvement to my transmission repair, you listened, you reevaluated and you responded. Even though the transmission was basically working and safe to drive, you took my 15 year old Infiniti back in and worked on it big time until I was satisfied. And now to me, and I drive it every day, it is shifting beautifully in all situations as it goes automatically to higher gears and as it is downshifted manually to slow down. Leon’s Transmission’s reputation is well deserved. I have recommended and will continue to recommend Leon’s.
Respectfully,
J. Reimers
July 28, 2008
Dear Mark,
Thank you and your fine staff for the outstanding job in resolving my car situation! I will not hesitate to refer customers to you.
With gratitude and appreciation,
Rose
March 27, 2009
Dear Mark,
One of the problems associated with aging is having to maintain a car. When a problem arises, who do you take it to? Who can you really trust to do good work, honest charges, respect for the client? I was fortunate to have met you at Leons Transmission. Being 81 years old, I put my trust in you and you didn’t fail me.
For this, I am truly grateful. I am well aware that you have gone above and beyond what any other company would have done. As you know, my car is my connection to the world. Thank you so much for helping me keep this connection.
Sincerely,
Sandy
August 8 2008
Dear Mark,
I am very happy with the job you did on my car. Although you dealt primarily with my husband, Dan, it was my car. I’m the hot rod driver in the family & it was with trepidation I gave my car to you in submission to my husband’s purse. (The dealer wanted twice what you charged.)
Paying for the rental car was yet another outstanding gesture of old-fashioned quality of the American business ethic.
Not to forget how pristinely ‘clean’ my gorgeous car was when it came home.
I’m very thankful we’ve discovered Leon’s Transmissions and will pass on the quality of your service & workmanship to anyone needing help in this area.
You’ve certainly begun my new year with a smile on my face.
Sincerely,
Danette
January 3, 2008
Dear Mechanic that worked on the ’84 Buick La Sabre,
IT PERFORMS PERFECTLY! Just like brand new! We’re so pleased. That transmission shifts so positive; it’s a joy to drive it.
Sincerely,
Lynn
2008
To all at Leons,
…again and again I appreciate your kindness.
Mathy
2008
To Hank, Mark, Chad, Rudy & Lynn,
Thank you for the excellent customer service and professional repairs on my 2000 Daewoo and 1962 Dodge.
Sincerely,
Ralph
July 2007
Chad,
We just wanted to thank you for going the “extra mile” on our Saturn. We know you did everything you could to make sure our car was running perfect! It truly is rare to find a company that stands behind its service and makes the customer a priority.
Thanks again,
Ed & Cherie
July 2007
Mark & Everyone at Leon’s,
Thank you for working w/ me thru a most difficult time w/ my trans dying!! I could not have done it w/out your generous & friendly attitudes & terms!!
Thank you all again,
Cathy
April 2007
Dear Chad,
I meant to thank you the other day for arranging the diagnosis with Sam. Words cannot express how grateful I am for all the times you went the extra mile for me, and for your true concern.
You are quite special and out of the ordinary! I may just take a little road trip soon. Wahoo!
Karen
Dear Customer Service Manager:
I wanted to say how impressed I was with your fine facility. Your employees were neatly dressed and courteous, especially Rudy. The waiting room was clean. The diagnosis of my car’s problem was done while I waited, and the problem fixed right away while I continued to wait. I was amazed at your 12 month/12,000 mile warranty. I have never been given that by any repair shop or dealer. I would not hesitate to recommend you to anyone else.
Cordially,
Karen
October 2006
Chad;
A few weeks ago we were in your shop with our R.V. getting the transmission replaced as it went out on the grapevine on our way to Arizona.
Just to let you know that the new transmission worked exactly as it should have and we ran into no more problems. Your directions to get us on the proper road again were perfect and we had no problem finding our way.
When we were leaving, I felt that we had picked a good shop. You can do things fast. You can do things cheap. You can do things right. But you cannot do all of them together. We feel that you did things right, which is the most important. You did not send us out with a transmission that would break soon, made sure that everything was correct, and kept us informed about the progress and what was happening. We have run into other people that have dealt with your outfit and your reputation is very good.
Again, thank Steve and the other techs that stayed overtime to get us out that second day. We know they did not have to do that and it was greatly appreciated. Also thank that lovely secretary that let (us) into the R.V. while work was going on and also stayed over to get all the paper work done.
Hope the insurance has come through as well as you guys and again thank you.
Pam and Chuck
September 2005
Dear Mr. Kaplan,
I listen to your show religiously each Sunday, and I love it! Based on your frequent recommendation of Leon’s Transmissions I took my Volvo 940 to their Reseda location, where I received great help especially from Mr. Mark Llewellyn who displayed a high level of professionalism in solving my car’s problem. The reason I write this letter is to encourage you to continue in spreading the good word about Leon’s Transmissions.
As for myself – I will make sure that my four sons and all my friends will go to Leon’s Transmissions whenever they will encounter any transmission problem.
Sincerely,
Zvi
April 2005
KABC Radio's Leon Kaplan Recommends...
Many times people are confused thinking talk show hose Leon Kaplan, “The Motorman” on KABC radio owns Leon’s Transmissions. It’s an easy mistake to make because to hear him talk and brag of us, you would think the shop is his!
The interest and respect Mr. Kaplan has for our organization lead to Leon’s Transmissions being a sponsor of his radio show for over 10 years. Mr. Kaplan has extensive experience in not only the automotive industry, but in the aviation and watercraft industry as well. His expertise in both “old school” and “new school” automobiles makes him one of the most sought after celebrities in the automotive field.
We are proud of our professional and personal association with “The Motorman” and look forward to many more years together.
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